Privacy Policy

PoolFlo Privacy Policy

1. Who We Are

PoolFlo Inc. ("PoolFlo," "we," "us," or "our") operates a marketplace platform that connects customers with independent contractors who provide residential and commercial pool cleaning and maintenance services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile services, or book a service.

Questions? Contact us at support@poolflo.com

2. Information We Collect

We collect the following categories of information:

Personal & Contact Information

  • Name

  • Email address

  • Phone number

Service & Property Information

  • Service address (street, city, state, ZIP)

  • Pool details (dimensions, surface type, equipment, features, age)

  • Gate codes, access instructions, and pet information (if provided)

Photos & Media

  • Images of your pool, equipment, and surrounding areas uploaded during quoting or service

Account Information

  • Login credentials (email and encrypted password)

Payment Information

  • Billing address

  • Last four digits of payment method

  • Full payment details are processed securely by our payment provider and are not stored by PoolFlo

Usage & Device Data

  • IP address

  • Browser type

  • Pages visited and time spent

  • Device and interaction data (via cookies and similar technologies)

3. How We Use Your Information

We use your information to:

  • Generate and deliver service quotes

  • Match you with independent contractors

  • Schedule, coordinate, and manage services

  • Provide contractors with necessary service details

  • Process payments and payouts

  • Send service updates, reports, and reminders

  • Send promotional emails, discounts, and newsletters (you may opt out anytime)

  • Improve our pricing models, AI systems, and service quality

  • Maintain platform security and prevent fraud

  • Comply with legal and regulatory requirements

4. Independent Contractors & Data Sharing

PoolFlo operates as a marketplace platform. Service providers are independent contractors, not employees of PoolFlo.

To facilitate services, we share relevant customer information with contractors, including:

  • Name

  • Service address

  • Phone number

  • Service details

  • Photos

  • Property access instructions (e.g., gate codes, pets)

Contractors are contractually required to use this information only to perform services and are prohibited from using it for unrelated purposes.

5. AI-Powered Photo Analysis

Photos you upload are analyzed using artificial intelligence tools, including services provided by Anthropic (Claude AI), to:

  • Assess pool condition

  • Generate quotes

  • Improve pricing accuracy

  • Enhance platform performance

By submitting photos, you:

  • Consent to AI-based analysis

  • Acknowledge that images may be stored and used to improve our systems

  • Understand that photos may be shared with contractors to perform services

We do not use your photos for unrelated commercial purposes outside of improving our platform and services.

6. SMS / Text Message Communications

When you provide your mobile number, you agree to receive SMS/MMS messages related to:

  • Service scheduling and updates

  • Account notifications

  • Important service alerts

  • Message frequency varies

  • Message and data rates may apply

We do not sell or share your phone number for third-party marketing

To opt out:

  • Reply STOP to unsubscribe

  • Reply HELP for assistance

7. Marketing Communications

We may send you promotional emails, offers, and newsletters.

You can opt out at any time by:

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Understand user behavior

  • Improve website performance

  • Support analytics and future advertising efforts

These may include services such as:

  • Google Analytics

  • Advertising and retargeting tools (if implemented)

You can control cookies through your browser settings.

9. Third-Party Services

We use third-party providers to operate our platform:

  • Supabase — database & authentication

  • Anthropic — AI analysis

  • Google Maps — address autocomplete

  • Google — authentication (OAuth)

  • Stripe — payment processing

  • Checkr — background checks for contractors

These providers process data on our behalf and have their own privacy policies.

10. Data Sharing

We do not sell your personal information.

We may share your information:

  • With independent contractors to perform services

  • With service providers listed above

  • When required by law or legal process

  • To protect rights, safety, or prevent fraud

11. Data Retention

We retain your information:

  • As long as your account is active

  • As necessary to provide services

  • As required for legal, tax, and financial obligations

Even after deletion requests, certain data may be retained for compliance purposes.

12. Your Privacy Rights

Depending on your location (including California), you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Opt out of marketing communications

To exercise your rights:
📧 support@poolflo.com

13. Children’s Privacy

PoolFlo services are intended for individuals 18 years or older.

We do not knowingly collect data from minors.

14. Security

We implement industry-standard safeguards including:

  • Encrypted data transmission (HTTPS)

  • Secure storage

  • Role-based access controls

No system is completely secure. If you suspect an issue, contact us immediately.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify users of significant changes via:

  • Email

  • Website notice

Continued use of our platform constitutes acceptance of updates.

16. Contractor Background Checks

PoolFlo uses third-party services, including Checkr, to conduct background checks on independent contractors who use the platform.

These background checks may include:

  • Identity verification

  • Criminal history checks

  • Other legally permissible screening information

Background checks are performed to help improve platform safety; however:

  • PoolFlo does not guarantee the accuracy, completeness, or ongoing validity of background check results

  • Background checks are conducted at a specific point in time and may not reflect future behavior

  • The presence or absence of a background check does not constitute a guarantee of safety

Customers are responsible for exercising their own judgment when selecting and allowing access to their property.